Account Carrier Manager – Sr. Analyst

Novi, MICHIGAN | 5 months
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Job Summary


$70,286 Average salary of similar jobs | Check Salary...

Job Description

The Senior Analyst Transportation is responsible for client initiatives related to cost and service improvement and organic sales. Senior Analyst will manage and develop carriers including but not limited to carrier performance and metrics. Position will require high degree of customer interface and the ability to represent Ryder in customer meetings. Position will require relationship building with carriers and the customer.

  • Monitor, track, and report KPI data daily, and present on a weekly and monthly basis using TM tools.
  • Manage daily carrier performance and report on it (daily, monthly, and FYTD). Prepare and distribute Carrier Scorecards on a weekly basis providing clients service
  • Weekly updating/reporting to the client on carrier metric, overall health and status of the account.
  • Weekly reporting to customer
  • Maintain Update Compliance Workbook.
  • Join Carrier Onboarding Calls when needed.
  • Provide quotes, data, or perform analysis for the client on “as needed basis”.

  • Bachelor's degree in Business, Industrial Engineering, Logistics or related field or (8) eight years equivalent work experience
  • A minimum of (5) five years of transportation operations experience, including: carrier management, transportation planning, project management and logistics analysis is required for this position
  • Intermediate skills in MS Excel, such as freezing/unfreezing panes, hiding/unhiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options
  • Basic skills in MS Access, such as identifying database components, starting and examining access, opening a database, planning and creating a database, saving and adding records, finding and replacing values in a table, setting field properties, creating reports, and printing reports
  • Intermediate skills in MS Word, such as using mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar
  • Intermediate skills in MS Power Point such as working with templates, using multimedia objects and custom animations, adding interactions, and publishing completed presentations


  • Ability to handle and analyze large data files and respond with the customer in mind
  • Working knowledge of FBAP, TIS, ROL, and TM systems (if used at assigned account)
  • Solid oral and written communication skills. - Strong ability to work with others (customer, carriers, & Ryder)
  • Competency in Statistical and/or Transportation Analysis tools (Minitab, SAS, Metlab, i2, Tmod, ILPS) 
  • Ryder TM Operating Tools (Miles, TIS, i2TMS, Ryder On line)

  • Responsibilities include measurement of the transportation networks cost and service performance, analysis, implementation, and development of improvement initiatives in support of the Account Executive
  • Cohesively work with internal Subject Matter Experts to deliver value propositions, make recommendations for performance improvement, resolve problems and/or support implementations
  • Coordinate the activities of TM procurement to achieve best cost/service solution network
  • Take ownership of customer initiated special projects and assignments as required
  • Responsible for preparation in support of client quarterly and monthly account reviews
  • Hire, train and discipline analyst(s) supporting field TM accounts
  • Evaluate, quantify, and present opportunities for continuous improvement at assigned account(s)
  • Manage service performance through root cause analysis and implementation of improvements

 Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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