Administrative Director: Patient Experience Training and Skills Development - 51921

Full Time | New York City, NEW YORK | 15 days

Job Summary

Full Time

$94,005 Average salary of similar jobs | Check Salary...

Job Description

Marketing Statement

NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services.

Job Description

The Administrative Director will assume responsibility for designing, developing, and conducting innovative and interactive instructor-led, eLearning solutions and simulations for improving the patient experience including but not limited to continued development of ICARE skills and Joy in Work enhancements.  S/he will lead the skill and competency need assessments to provide robust, impactful training that tangibly improves the effectiveness of the front-facing staff on the inpatient units and in the outpatient setting.

The position will be responsible for the

  • Oversee the daily operations of Patient Experience Training and Skills
  • Development and implementation of curriculum to ensure the viability and sustainment of proven customer service initiatives. 
  • Utilize coaching and possess outstanding communication skills in working with both leaders and line staff; provide on-site training in nursing units and classrooms. 
  • Collaborate with Central Office training, Managed Care partners, in the development of training materials that reflect the needs of the evolving service landscape.
  • Metrics of training and development efforts will act as evidence of effectiveness; Press Ganey scores and complaints data.       


Minimum Qualifications

1. A Masters Degree in Art or Science with a specialization in Hospital Administration, Health Care Administration, Administrative Medicine or in Public Health when conferred for a program in hospital administration from an approved college or university; and,
2. Four years of administrative experience and background at responsible management and administrative levels; or,
3. An equivalent combination of training, educational background and experience in related fields and educational disciplines; and,
4. Knowledge of fundamentals of hospital organization, administration and standards, regulations and laws applicable to hospital operations. Knowledge of principles of business and personnel administration, management functions and support service functions and ability to direct and supervise personnel.

How To Apply

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