Assistant Director Ambulatory Care Services - Imaging/Radiology (NEW SITE - ROOSEVELT) - 62295

Full Time | New York City, NEW YORK | 24 days

Job Summary

Full Time

$99,457 Average salary of similar jobs | Check Salary...

Job Description

About NYC Health + Hospitals

NYC Health + Hospitals | Gotham Health East New York Diagnostic and Treatment Center focuses its efforts on forming links within its Central Brooklyn neighborhood so that as many members of the community as possible learn about its services and how to access them. Its list of medical services is exhaustive, and includes adult medicine, dental services, electrocardiogram (EKG), Geriatrics, Prenatal Care Assistance Program (PCAP), mammography, obstetrics/gynecology, pediatrics, radiology, Women Infant and Child (WIC) program, HIV/AIDS services, substance abuse and pharmacy.

Job Description


Provider Schedule Management:

  • Creates and manages providers’ templates ensuring templates are utilized for maximum patient appointment capacity. Ensures template quotas are accurate and appropriate.
  • Ensures templates meet the criteria set by Gouverneur Leadership; consults with Gouverneur Leadership as appropriate to establish appropriate templates.
  • Utilizes reports, performs data collection & reporting as necessary.

Provider Management:

  • Coordinates and approves provider time off ensuring it does not impede clinic operations or patient care; Completes provider timesheets and SR70s accurately, completely and timely.
  • Manages provider callouts.
  • Consults with the Clinic Director as necessary and appropriate.
  • Completes reports accurately, completely and timely as necessary for clinic schedule statistics, productivity and analyses.
  • Arranges annual education as needed. (ie coding, etc)
  • Facilitates internal orientation of new staff.
  • Assists in maintaining credentialing requirements as needed.
  • Assists Medical Director in provider performance evaluations being submitted timely.

Administration Management:

  • Manages staff callouts, time off & schedules. - Ensures all staff are held accountable for performing all essential job functions.
  • Recruits and retains staff to appropriate staffing levels. - Directly oversees day to day operations and ensures staff are meeting all patient satisfaction and customer service requirements with every patient they encounter.
  • Handles patient concerns/complaints/feedback as necessary and appropriate. - Ensures all patient demographic information is entered accurately and completely with each patient encounter. - Ensures all processes for check in are done completely and accurately. - Oversees front desk staff and does performance evaluations.
  • Responsible for recruitment and retention of staff to appropriate staffing levels.
  • Facilitates internal orientation of new staff.
  • Performs data collection & reporting as necessary.
  • Ensures all published information is complete and accurate. This includes business cards, phone numbers, addresses, internet/intranet pages, etc. - Ensures all provider and staff are available to patients via having accurate voicemails and emails.
  • Manages workflows as necessary.

Communication Management:

  • Communicates and shares knowledge of clinic operations, updates, external impacts, etc with clinic director and associate director on a regular basis. Ensures associate director and clinic director is kept informed of all relevant information consistently.
  • Communicates any necessary resources for the clinic and suggests items necessary towards capital improvements to Associate Director.
  • Communicates regularly with management of facilities, marketing, IT and all other areas necessary to ensure the needs of the practice are met.
  • Holds formal staff meetings monthly; maintains documentation of meetings through sign in sheets, agendas and meeting minutes. 

Inventory Management:

  • Responsible for ordering office & ghx supplies essential for staff duties timely, completely and accurately.
  • Orders supplies in a fiscally responsible manner and ensures unnecessary bulk ordering does not occur. Ensures supplies are used within an appropriate timeframe and are not sitting idle for long periods of time where they may expire, become outdated or become damaged.
  • Ensures all paper forms needed are up to date & are accurate. Any forms that can be saved to a shared drive accessible to staff should be stored online and also be up to date and accurate with appropriate phone numbers, organization logos, etc.
  • Performs data collection & reporting as necessary.

  Referral Management:

  • Establishes and maintains positive relationships with referral sources both internal and external to HHC, ensuring patients are able to obtain referral appointments with established referral providers as needed.
  • Ensures there are policies and procedures/standard work defining referral processes.
  • Oversees and troubleshoots any concerns shown by referral providers regarding patients.

Minimum Qualifications

1. A bachelor’s degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and,
2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or,
3. A master’s degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above.
4. Demonstrated skills in written and medical communications; or,
5. A satisfactory equivalent of education, training and experience.

How To Apply

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