Carrier Management Coordinator

Novi, MICHIGAN | 9 months
This position may have expired!

Job Summary


Job Description

The Carrier Management Coordinator (CMC) will work directly with internal teams as well as carriers to develop and review customer specific scorecard metrics (such as Prime Tender Acceptance, On-time pickup, On-time Delivery and Update Compliance). The successful candidate for this high growth opportunity will be customer-service oriented and have the drive for career progression. Additional responsibilities include:

  • Create and maintain metrics for account specific goals.
  • Utilize visualization tools (Tableau/ Power BI) to present carrier management metrics that will drive corrective action.
  • Identify continuous improvement opportunities to streamline processes.


  • High School diploma or equivalent is required
  • One to three (1-3) years experience in warehouse, transportation, logistics or distribution environment
  • Experience in a customer service environment
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
  • Ability to work independently and as a member of a team
  • Flexibility to operate and self-driven to excel in a fast-paced environment
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Detailed oriented with excellent follow-up practices
  • Must possess strong verbal and written communication skills
  • Ability to prioritize, organize and accomplish work
  • Knowledge of/experience in transportation, warehouse or distribution environment (e.g. shipping, receiving, inventory management, distribution or dispatch preferred) 
  • Knowledge of warehouse and/or software applications, routing and dispatch software applications preferred
  • Understanding of DOT, OSHA, and all other related safety regulations strongly preferred

  • Payroll/billing
  • Adherance to safety maintenance and compliance
  • DOT log review, preparation and submission
  • Conduct safety training and orientation
  • First point of contact for collisions and injuries
  • Update/Maintain STAR
  • Conduct safety meetings in conjunction with other management
  • Handle front line customer requests; identify and elevate any customer issues, if needed
  • Act as a liaison between hourly workers and management
  • Elevate any employee relations issues, as appropriate                 
  • Quality assurance
  • Dispatch/routing
  • Driver communications (e.g. location updates, settlement reports, weekly paycheck stubs)
  • Profit and Loss (P&L) responsibility (e.g. supplies, expenses, etc.)
  • Accounts Payable (A/P)
  • Maintain location A/P log
  • Supply/uniform ordering
  • Maintain all attendance / vacation records for hourly employees
  • Key Performance Indicators (KPI) reporting to manager prior to distribution


  • RD 2000 responsibilities
  • SOX invoice reconciliation preparation for approval at the highest level
  • Recommend location process initiation and/or improvements needed
  • Location-specific requirements may be required
  • Other duties, as assigned

 Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


Not ready to apply? Connect with us for general consideration.

Similar Jobs

Similar Jobs