Communications Operator

Hillsboro, OREGON | 10 months
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Job Summary

Hillsboro
Kaiser Permanente

$40,312 Average salary of similar jobs | Check Salary...

Job Description


Essential Functions:- Receives & processes calls received at the KSMC call switch; ensures accurate routing of calls received for the KSMC campus, as well as those for other Kaiser clinics, ASC's, & Plan Hospital facilities; provides clear & concise communications consistent w/ the quality of service behavior guidelines; provides information to callers, & those who come to the department, & assist them in findings the correct location/department to obtain information; determine type of call to forward to appropriate advice or appointment line per guidelines; ensure fraudulent use of the phone system does not happen.

- Implement hospital response to all emergencies, drills, codes, as directed. 

- Processes calls per department productivity standards; demonstrates knowledge, interaction, & communication skill levels required for different patient populations based upon age-specific needs. 

- Demonstrates accurate & rapid response to all hospital emergency & disaster code calls; monitors emergency alarms.

- Responsible for the assignment, service, maintenance, stocking, & replacement of pagers for the medical staff.

- Utilizes the online clinical information systems (KARE, MIPS, ADT, Internal Home Page directory, Master Directory, Physician Scheduling) to facilitate timely call management; utilizes KARE to provide information to caller about location of patient who is hospitalized (except confidential admits); maintains online attendant directory & utilizes such to facilitate call routing; utilizes Master Directory online system & KP Internal Home Page to locate phone numbers for all staff & departments. 

- Maintains accurate schedule of all staff on-call; responsible for following physician staff scheduling for after-hours calls, week-ends, & holidays, for all KP physicians & allied healthcare staff for KSMC, clinics & plan hospitals; updates call sheets for ill calls received & makes sure replacements are documented for all operator work stations; assists in locating replacement physicians when requested.

- Perform scheduling activities for all support departments who have staff on-call after hours, week-ends, & holidays at KSMC, clinics, & plan hospitals; updates staff call sheets for ill calls & their replacements; assist in locating staff when requested.

- Prepare & maintain current list of those on-call for both physician & support services for daily access; aware of key personnel on duty at all times; assist physicians in pager assignment &/or replacements.

- Participate in quality review/monitoring activities; collaborate w/ departments to ensure accurate & complete information is provided to members at all times; prepare & utilize logs for traffic data; prepare report of all unusual activities & departments response to such; develop, review, & revise department procedures when requested; actively participate in orientation & training of new employees in department as assigned.

- Takes appropriate action in determining minor &/or major phone system or computer problems by notifying telecommunications & providing necessary details of incident. 

- Other duties as assigned.

- This job description is not all encompassing.


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