Community Liaison Wrkr Lvl ll - 49562

Full Time | New York City, NEW YORK | 9 months
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Job Summary

Full Time

$100,000 Average salary of similar jobs | Check Salary...

Job Description

Marketing Statement

Community Care is a division of New York City Health and Hospitals which provides community-based health care services including:  Health Home and Care Coordination, Certified Home Health Care (CHHA)/ Care Management, and Outreach/Engagement.  We have over 400 clinical and non-clinical staff embedded throughout the NYC H+H enterprise who service over 9,000 patients located in group/private homes, as well as those without housing in the four boroughs of New York City.

Job Description


The Outreach and Engagement Specialist conducts telephonic, written and face to face outreach and retention services to coordinate care for Health Home Care Coordination eligible clients. Outreach staff work closely with the Care Coordination team to identify, locate, engage and enroll clients eligible for Health Home services' The Outreach and Engagement specialist assists the team by providing information about community resources that can support client wellness goals.



  • Provide telephonic, written and face to face outreach and orientation services for each Health Home eligible client in order to facilitate Health Home enrollment and retention;
  • Utilize Quadra Med, EPIC, GSI Health, E-Paces health record systems, and other resources to explore client eligibility and contact information;
  • Utilize GSI database tools to maintain ongoing clinical documentation and records upholding all HIPAA regulations and confidentiality protocols to record each interaction with every client served;
  • Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health and social assistance providers through telephonic, written, and/or face to face outreach, research, and maintenance of available program resources;
  • Provide follow up services via telephonic or face to face engagement with clients and service planning partners as needed to coordinate reminder calls, medication and wellness checks upon request from the Care Coordination team;
  • Provide oral and/or written status updates regarding client alerts, progress, regress, and needs to responsible Care Coordinator(s) and supervisor, and any service providers, legal mandate, or other care plan affiliates as needed to assist the program and clients;
  • Attend meetings and case conferences at health care facilities and in the community;
  • Participate in facility and community-based events to promote Health Home.

  • Minimum Qualifications

  • Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or


  • Education and/or experience equivalent to “1” above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above.

  • How To Apply

    If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:
    NYC Health + Hospitals/ At-Home
    Human Resources Department
    160 Water Street 9th Floor
    New York, NY 10038
    Attn: Recruitment Unit


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