Corporate IT Internship - Pensacola, FL

Pensacola, FLORIDA | 6 months
This position may have expired!

Job Summary


Job Description

Category: Healthcare Consulting

Opportunity Type: Entry Level

Country: United States

Office Locations: Pensacola - FL

The Opportunity:

Some equations prove quite simple: Join a high-growth company and you will enjoy abundant opportunities to shape the industry in unique, concrete ways. Huron’s corporate team members collaborate with the business to extend their wealth of knowledge and expertise across a vast arena: Human Resources, Marketing, Finance, Technology, Legal, and Facilities. From strategy to execution they partner with the business to solve today’s business challenges and plan for our future. It’s a vital evolutionary circle…one that explains why we profoundly value our corporate team—and why we seek out only the most committed individuals.
If you’re aiming to maximize your potential, Huron will put a roadmap in your capable hands and say, simply, drive. You already possess the passion and expertise to achieve greatness. Now let us help get you there.
Real-world visibility. Top-notch opportunities. First-rate recognition.
Let’s get to work - together.

Position Summary:

The IT Support Specialist, Tier 1 is responsible for providing technical support including, acknowledgement, diagnose, troubleshoot and resolve entry level and advanced issues assigned to queue. Adhere to policies and defined operating procedures. Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints. Procure computer accessories and software as needed within purchasing guidelines defined by standard operating procedures. Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues. Participate in after-hours IT on-call rotation and respond to emergency/urgent requests as needed. Respond, resolve or escalate all service requests and incidents following established procedures and SLA.


- Relevant Microsoft IT certifications preferred
- Office 365 Admin experience preferred
- Associates Degree with an emphasis in Information Systems preferred
- One or more years of relevant work experience required or equivalent in relevant work experience
- Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
- Excellent troubleshooting skills with the ability to multi-task & adapt to changing priorities quickly. Ability to act independently with follow-through
- Excellent communication, strong customer service work ethic with ability to provide support quickly
- Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
- Ability to work independently and as part of a team
- Ability to work flexible hours including at times nights and weekends

About Huron:

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Similar Jobs

Similar Jobs