Customer Experience Associate

Milwaukee, WISCONSIN | 4 months
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Job Summary

NTT Data

$106,007 Average salary of similar jobs | Check Salary...

Job Description

Req ID: 60561 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Customer Experience Associate to join our team in Milwaukee, Wisconsin (US-WI), United States (US).



NTT DATA has the opportunity to help find and place a Customer Experience Associate for a temp to hire position with one of our client's. The selected candidate will work LOCALLY on site at client's location in Milwaukee, WI.


Position Summary


Are you looking for an alternative work schedule? We are seeking professional call center representatives who are available afternoons, evenings, and weekends, Wednesday through Sunday. If you enjoy the satisfaction that comes with helping others and providing solutions, apply today! The ideal candidate will have health insurance benefits experience, a positive attitude, a friendly disposition, and strong listening skills to work inbound and outbound phone calls and emails from customers, clients, and members. As part of the Pharmacy Services team, you will assist our mail order pharmacy members with filling prescriptions, checking order status, and addressing questions about prescription claims. Also, you will assist with processing ID cards and preparing communications to insurance plan members about drug benefit plan information. As part of the Company's focus on development opportunities for our employees, you will have the opportunity to pursue your Pharmacy Technician Certification (CPhT), which will be paid for by the Company.  You can earn additional compensation when you obtain and maintain your certification.



  • 1-2 years basic computers is required
  • 1-2 years' experience in a production (call center) environment
  • 1-2 years' Customer Service experience in a transaction based environment such as a call center involving healthcare, insurance, or pharmacy industry


  • High School diploma
  • GED or equivalent experience.


  • Excellent attendance and punctuality are requirements of the Customer Service Representative position.



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Milwaukee

Job Segment: Consulting, Technology

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