CUSTOMER SERVICE REPRESENTATIVE
5901 E MARGINAL WAY S
CUSTOMER SERVICE REPRESENTATIVE
WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 320 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.
We are seeking a Customer Service Representative/Logistics to be located at our WestRock plant in Seattle, WA.
The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered. The CSR maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer. This position will also have oversight of the shipping and receiving operation and also will be involved with ordering and maintaining inventory. The duties and tasks reflect substantial variety and complexity. Assignments are broad in nature and generally require
originality or ingenuity. The position works under minimal supervision.
How you will impact WestRock:
Record and process orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
Checks and approves credit within established limitations and confirms orders.
Obtains resolution of routine customer complaints and issues.
Serves as communication link between customers and sales staff to assure responsiveness.
Tracks order activity and alerts appropriate staff of any potential delivery problems.
Tracks warehouse inventories and replenishments, handles shipping and receiving
Creates plant manufacturing documents from customer specifications.
What you need to succeed:
Ability to operate with the customer's best interest in mind.
Bring improvement ideas to customer and WestRock’s plant ideas, develop and present innovative ideas and solutions.
Exemplify WestRock’s values and operating principles at all times and rewards the same behavior in others. Take action based upon the best interest of the Company rather than how it affects him/her personally.
Work effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
Enjoys working hard; not fearful of acting with a minimum of planning.
What we offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.
#ID # Customer Service #Manufacturing
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