Delivery Advisor REMOTE (U.S.)

Plano, TEXAS | 17 days

Job Summary

Plano
NTT Data

$58,380 Average salary of similar jobs | Check Salary...

Job Description


THIS IS A 100% REMOTE POSITION.

 

Primary Responsibilities:

  • OPERATIONS
    • Responsible for day-to-day operational management of NTT DATA accountable services across multiple service towers such as infrastructure, applications, cloud, and BPO.
    • Maintain and execute Continuous Service Improvement Plans to ensure NTT DATA delivers to the contractual commitments to Customer(s).
      • When necessary, ensure Service Improvement Plans exist for any areas not performing to contracted or expected levels with the aim to turn any Red or Amber status to Green.
    • Populate internal reporting tools on weekly basis (i.e. Client Delivery Central and Service Excellence Portal) with RAG status of account delivery, customer relationship, and financials.
    • Oversee and coordinate NTT DATA response to Incident, Outages and Escalations including on-call rotation with peers.
    • Understand available automation and efficiency programs and ensure they are implemented and executed appropriately within assigned account(s).
    • Assist in the management of the sales enablement process and ensure tight integration with delivery teams.
  • FINANCIAL
    • Work closely with the business unit Client Executive to manage the P&L for all assigned accounts inclusive of revenue, expense, and margin.
    • Ensure accurate and timely revenue/expense/margin forecasts for assigned accounts.
    • Responsible for cost reduction and elimination in support of the Annual Operating Plan (AOP) and variance action plans as necessary, including productivity and growth items.
      • When necessary, deliver documented action plans to close gap of Forecast to AOP.
    • Manage account Start-up or Ramp-down processes.
  • CLIENT GOVERNANCE & RELATIONSHIP
    • Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
    • Direct point of contact for customers for day-to-day communications and formal service delivery governance responsibilities with customer operations leadership.
    • Work collaboratively with Client Executive to develop customer relationships, identify and manage relationship and delivery risk.
    • Responsible for leading contract governance meetings.
    • Ensure Crisis Management/Business Continuity Plans are developed, tested, and accurate.
    • Responsible for improving Client Satisfaction
      • When needed, develop Client Satisfaction Improvement plans in partnership with the Business Unit Client Executive in response to NPS Feedback.

 

Basic Qualifications:

  • 2 years of healthcare operations or delivery experience, Meditech Electronic Medical Record application experience preferred
  • 2 years of Commercial operations experience
  • 2 years of Infrastructure or Cloud Hosting operations experience, Microsoft Operating Systems and Windows Server technologies preferred or equivalent college degree in related IT field of study

 

Desired Skills:  

  • Applications management experience a plus
  • Project Management skills a plus.
  • Aggressive and eager learner who is comfortable working with IT tools and applications such as Microsoft Office Products and web portals
  • Excellent written and verbal communication skills
  • Ability to Multi-Task

 

#INDICS


Nearest Major Market: Plano
Nearest Secondary Market: Dallas

Job Segment: System Administrator, Project Manager, Technology


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