Director, Retail Supply Chain Solutions

Full Time | Alpharetta, GEORGIA | 6 months
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Job Summary

Full Time

$66,796 Average salary of similar jobs | Check Salary...

Job Description

Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit

Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit

Position Purpose

The Director Retail Supply Chain Solutions is responsible for directing and managing the development of senior level strategic relationships and solutions rollout across all national strategic retailers, including customer retention, value creation, customer satisfaction, and profitability. Execute the retail strategy based on customer centricity and asset productivity principles.


Major/Key Accountabilities

  • Build strategic relationships with Retail customers by developing in depth expertise about customer supply chain, understanding future trends and by forging relationships with key decision makers in head office
  • Effectively communicate CHEP’s value proposition, provide innovation and align CHEP’s capabilities to customer needs and industry trends to enable growth
  • Develop win-win solutions for customers and CHEP; demonstrate solid understanding of financials
  • Responsible for leading team of 6 field-based Account Managers as they work to gain detailed understanding of the industry, customer supply chains and competitive landscape and to deliver sustainable growth through product and service offerings.
  • Coordinate multifunctional teams (Supply Chain, Sales Finance, Asset Management, Strategy & Marketing) to successfully execute entry plan and develop and commercialize value creation opportunities
  • Drive budgeted growth objectives, and foster advocacy from retail customers to support growth activity, launch retail solutions portfolio at targeted retailers
  • Establish collaborative and sustainable senior level customer relationships, ensuring successful interface between customer and CHEP
  • Enable the launch of new product and service offerings with major retailers
  • Develop direct employees through individualized development processes and career planning
  • Complete and reinforce all Zero Harm policies


  • Countries: USA 
  • Number of Staff (direct):  6          
  • Number of Staff (indirect): 1


  • Account profitability
  • Transfer volume (existing channels and new sector volumes)
  • IDP development and execution
  • Customer NPS Results
  • Employee BES Results
  • Invoiced revenue versus revenue target
  • Sales Funnel / Growth KPIs
  • Solutions portfolio rollout and customer value measurement

Authority/ Decision Making

  • People (hiring, promoting, terminating)
  • Customer management
  • Territory Planning and organizing
  • Retail Value Proposition
  • Asset Management LEN collection
  • Growth Strategies within portfolio


  • Developing continued senior level retailer executive relationships
  • Driving new value through retailer collaboration
  • Coaching team to sell strategically at senior levels
  • Combat existing and emerging competitors
  • Leading in a matrix environment

Key contacts

Internal :

  • VP all functions
  • Senior Directors all functions
  • Directors all functions
  • Managers all functions


  • Senior VP, VP, Director levels in logistics, operations and customer services


  • Bachelor’s Degree minimum ; MBA preferred; strong understanding of financials


  • Minimum 7 years direct team people management
  • Proven record of selling in highly complex strategic environments
  • Extended work in cross functional matrix oriented internal structures
  • Experience working in grocery/wholesale retail environments / CPG companies selling into retail is a PLUS

Skills and Knowledge

  • Understanding CHEP business model, services and value proposition
  • Expert knowledge of the supply chain
  • Miller Heiman Strategic Selling in complex environments
  • Conceptual / consultative selling
  • Leading in a matrix organization
  • Personal senior level relationship building capability
  • Negotiating large complex agreements
  • Innovative value proposition development
  • Excellence in team building and personal development



We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them. HTTPS://

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as [Brambles/CHEP/IFCO] representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. [Brambles/CHEP/IFCO] never conducts interviews via online chat or requests money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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