End User Support/Testing Specialist

16 days

Job Summary

NTT Data

Job Description

Req ID: 97977 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a End User Support/Testing Specialist to join our team in Menands, New York (US-NY), United States (US).

Daily Tasks include:

  • The consultant will be responsible for end user support and testing the transport software to facilitate the transport in data exchange activities. The consultant will:
  • Review release notes with each build for accuracy and completeness
  • Document process flows for the end user support in troubleshooting.
  • Develop and test technical specifications and user instructions so that end users will be able to implement transport appropriately.
  • Responsible for writing and executing formal user support and troubleshooting procedures to ensure smooth onboarding.
  • Documents problems and assist in their resolution.
  • Defines and tracks user and technical issues in onboarding process
  • Test implemented technologies and record results using standard testing strategies including artifacts such as test strategy, test scenarios, traceability matrix, functional test plans, defect management and user acceptance test plan with entry and exit criteria
  • Assist with user interpretation of technical specifications and provide clarity in documents based on user feedback.


Mandatory Qualifications:

  • Mid-Level 36 - months - IT Specialist - Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  • 48 months experience performing defect management


Requested Qualifications:

  • 48 months experience working as a lead or senior information technology tester.
  • 48 months experience communicating with users, stakeholders and business analysts to determine business needs.
  • Bachelor’s degree or greater in computer science, computer engineering, information technology or public health.
  • 36 Months experience in the creation of test data which reflects production level data.
  • 36 months of experience in developing and maintaining information technology technical documentation for end user support.
  • 36 months of developing and testing user instructions for validity.
  • 36 months of experience in public sector information technology projects


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Albany

Job Segment: Consulting, Programmer, Computer Science, Testing, Cloud, Technology

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