Experience Designer

Full Time | Portsmouth, NEW HAMPSHIRE | over 1 year
This position may have expired!

Job Summary

Full Time

$117,972 Average salary of similar jobs | Check Salary...

Job Description

Experience Designer-82682



We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.


Job Introduction:


If you’re a curious learner who wants to develop customer-centric products from idea to production within small, empowered, agile teams, join our tech team. As an Experience Designer you will work with your product team to develop customer-centric digital software products from idea to production. This is a fast-paced environment providing rapid delivery for our business partners. Liberty Mutual is looking for someone who enjoys working in a highly collaborative environment that values speed and quality, with a strong desire to drive change as we continue on our agile transformational journey.


About the job:  

  • Lead experience design for dedicated work streams; translate concepts into form, function and execution.
  • Collaborate with product teams, business teams and engineering teams in the planning and development of effective solutions.
  • Define methods and tools for experience design.
  • Create experience and service design maps, journeys, concepts and storyboards.
  • Manage dedicated work stream, or group of projects that support an assigned functional area, within user design planning and execution.
  • Manage internal and external relationships, and facilitates the objective setting and discovery process, including user persona development and interpreting user goals.
  • Oversight of story lining customer experiences.
  • Ensure continuity and consistent design practice; rapidly iterate on design prototypes and working applications.
  • Identify user research needs and participates in immersive user research, concept testing, and usability testing. May lead some user research activities under supervision of User Research team.
  • Manage the overall alignment of cross project or cross-work stream functional experience requirements and recommendations to align with design.


Desired skills:

  • Bachelor`s degree or equivalent work experience required.
  • Minimum 5+ years of experience as an experience designer. 
  • Strong organization and analytic thinking skills, with ability to translate complex content into user scenarios, flows and diagrams. 
  • Ability to prototype using tools such as Axure, Omnigraffle, InVision or UXPin. 
  • Familiar with visual design concepts and tools; i.e. Illustrator, InDesign, etc.
  • Strong knowledge and experience with user research methodologies and techniques. 
  • Proven track record of collaborating with cross-department teams.
  • Experience leading complex projects.
  • Exceptional written and oral communication skills (comfortable in interacting with all levels of the company and presenting projects and status reports). 
  • Experience mentoring and coaching other UX peers and championing UX across the organization.
  • Experience with responsive web design, mobile app design and a working knowledge of HTML.
We strongly believe that a great job should keep you happy both at work—and in life. That’s why we offer:
  • Workplace Flexibility
  • Wellness Perks
  • Collaborative workspaces
  • Sit/stand desks 
  • Career development, programs and classes
  • Diversity & Inclusion programs 
  • Philanthropic giving and volunteer opportunities
  • Commuter Benefits
  • Adoption Assistance
  • College Savings Plan
  • Education reimbursement 
  • Annual Hackathon 


Liberty Mutual was named as a ‘2016 Great Place to Work’ by Great Place to Work US. 


For more info about our benefits - https://www.libertymutualgroup.com/careers/working-here/benefits    

Learn more about Tech at Liberty Mutual - http://www.jobs.libertymutualgroup.com/careers/technology-jobs  

Check out our Tech at Liberty Mutual YouTube playlist - https://www.youtube.com/playlist?list=PLxUNmyJ_IIGx9yoUJfQ8k5APAK3-KAa6j








Primary Location
Other Locations
Salary (Pay Basis)
Education Level
 Bachelor's Degree (±16 years)
 Day Job
 Yes, 10 % of the Time

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