ICT Senior Assistant

Italy, TEXAS | 8 months | Deadline: 20 Nov 2019
This position has expired. Do not apply!

Job Summary


Job Description

Background Information - Job-specific

The ICT Senior Assistant will carry out his/her tasks within the Platform Support Unit in the Field Technology Service (FTS) at the UN ICT Facility, Valencia (UNICTFV). Under the overall supervision of UNOPS Information Systems Officer, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC Valencia, Spain, provides specific expertise in the implementation and operation of the UN Hybrid Cloud strategy for the back end infrastructure including: storage arrays, SAN switches, processing cloud services and tools to monitor performance, availability and capacity of the hybrid environment.

This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities:

Under the overall supervision of the UNOPS Information Systems Officer, the incumbent works under the guidance of the Chief Infrastructure and Operations Section in the UNGSC and will report to Information Systems Officer or his/her designate and is responsible for the following duties:

1. Citrix and Virtualization Support

  • Provides support in maintaining Citrix Virtual Apps platform that support several mission critical applications.
  • Provides support in maintaining Citrix Application Delivery Controllers platform.
  • Works with the team to maintain virtualization platform infrastructure and provides support to customers.

2. Technical Support

  • Assists in operating Microsoft Azure and Amazon Web Services cloud and on-prem infrastructure at data centres as well as overlay onto existing hosted server network.
  • Supports in developing scripts for operation process automation based on systems engineering and configuration management frameworks.
  • Assits in with deployments, including hands-on configuration of components.
  • Contributes to solve complex problems on cloud and data centre specific activities.
  • Participates in on-call rotation.

3. Knowledge Management

  • Continually explores, evaluates and supports in recommending advanced technologies to provide higher quality service, scalability and modern architectural standards.

4. Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above

Impact of Results
The result of work of the ICT Senior Assistant impacts directly on delivery of services that satisfy the requirements of the Department as well as the performance of the services implemented in the DPO and Peace Keeping and Special Political Missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Education/ Experience/ Language Requirement



  • Completion of secondary education (Higher Secondary diploma);
  • A first level university degree would be an asset and may compensate for some of the required number of years of experience.


  • Certification in Citrix Netscaler or XenApp.
  • Amazon Web Services (AWS) related certifications.
  • Microsoft Azure related certifications.
  • ITIL Foundation certification.


  • A minimum of 5 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment s required with an high school diploma

  • A minimum of 5 years of experience with virtualization and related technologies in complex environments (e.g. VMware, VMware SRM, etc).


  • 2 years of experience with Citrix platform (Virtual Apps / Application Delivery Controller).
  • Cloud experience, preferably in Amazon Web Services (AWS) or Microsoft Azure.
  • Experience supporting multi location enterprise grade data centre.


  • Fluency in spoken and written English is a requirement;
  • Knowledge of a second UN language an advantage.

Contract type, level and duration

  • Contract type: Staff
  • Contract level: G5
  • Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.

Background Information: Sustainable Development Cluster(SDC)

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

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