Inbound Customer Service Agent (full time)

About the Company:

The Hut Group (THG) is a global company headquartered in the UK that owns 30+ unique brands, operates 100+ international websites within the health and beauty industry, and has over 4,000 employees. Direct consumer purchases on these websites contribute on average 80% of THG’s revenue. THG established its first US office with the acquisition of IdealShape LLC in 2016. We are constantly expanding our global e-commerce platform which is powered by the world’s largest brands, such as Myprotein, lookfantastic, Skinstore, and Pro Bike Kit.

Advisors at The Hut Group are the voice of our brands and will use a range of communication methods to ensure that wherever possible, customer enquiries and complaints are resolved at the first point of contact.

The Customer Service Team is the first point of contact and will use a range of communication methods to ensure that enquiries are dealt with efficiently. Advice and guidance is given from start to end throughout a world class Customer Service Experience.

We want all of our employees to be passionate about the brands they work for so we provide on-going training to develop product knowledge and confidence.

Please note that as our head office is based in UK, we are completing the initial candidate screening from there.

About the Job:

    Entry Level (all are welcome to apply)
    Full time (37.5 hrs per week), 3 week shift rotation including one in three weekends (Saturday & Sunday)
    Starting pay $12/hr + uncapped commissions
    Answer inbound calls, emails, and live chats
    Assisting customers with any questions regarding their orders
    Efficiently resolve any order issues

Job Responsibilities:

    Responding to customers questions via telephone, email, and live chat.
    Advising customers on a variety of products and brands to meet individual customer needs (training, and reference material to successfully communicate these to the customer will be provided)
    Placing orders over the phone for customers (sales-based commission)
    Striving for first time resolution
    Maintaining a high level of quality on each contact and exceeding the customers’ expectations
    Maintaining and growing customer relations and building own clientele, whilst expanding The Hut Group’s customer base

Requirements

    Confident communicator
    Previous experience or qualifications in the beauty industry are preferred, estheticians are welcome!
    Problem-solver and driven individual
    Self-sufficient and able to work with minimal supervision
    Professionalism in speaking over phone calls, emails, and live chats.
    Excellent empathy and listening skills
    Willing to learn and have patience
    Great conflict-resolution skills

Benefits

    Full-time employees are eligible for insurance (including health, dental, vision, life, disability and AD&D), PTO and holidays
    401(k)
    Easy going and comfortable work environment
    Many opportunities to advance in the company!
    Employee discounts
    On-site gym
    On-site kitchen
    Product training with high end brand representatives
    Free product from our brand partners