Integrations Specialist - Activations

United, PENNSYLVANIA | 27 days

Job Summary


Job Description

About PatientPop
Helping medical practices grow by optimizing their online presence to attract new patients to the practice both in person and through telehealth
Job Description

 PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 500+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.
Why you’re important to us:

As an Integrations Specialist, you will be responsible for working with the practice in implementing and supporting the EMR integration as per the customer’s optimal workflow to set them up for success. Both onboarding and troubleshooting an integration will require being proactive and effective in communicating with the customer in a timely manner. Being a team player and collaborating with different departments at PatientPop will be key for the successful implementation of customer integrations. The EMR calendar integrations you implement are a beneficial service we provide resulting in successful practice growth.
How you will contribute:

Increase the number of integrated practices at PatientPop

Demonstrate and pitch the value proposition of integrations to our most valued customers. These could be new and existing clients
Explain how to drive additional value via integrations and set the client up for success
Achieve monthly and quarterly objectives that include the number of activated practices, customer satisfaction, quality of service, and time-to-integrate

Connect all systems to ensure everything is set up and functioning properly

Be comfortable navigating through a customer's computer to help with setting up the integration. You will need to be resourceful and troubleshoot, when needed
Understand what each client has purchased and their specific use cases or workflows
Recommend ways to streamline their business operations based on how the practice actions things like scheduling appointments
Maintain a good customer experience - proactively Identify solutions to problems and resolutions to roadblocks or challenges that may prevent an integration from being successful
Follow best practices to configure accounts based on integration-specific requirements

Communicate with a variety of stakeholders

Train each practice on how to use their integration(s), ensuring the practice staff knows how to use the integration properly and what will change about their daily workflow
Communicate and walk through the necessary actions the practice needs to complete in order to complete their setup. Identify objections and present solutions to overcome
Explain technical concepts in an easy to understand and non-technical way so every client feels comfortable
Maintain proactive communication with customers and internal team members to ensure timely integration completion and a solid understanding of the value of our integrations

Learn new processes and evolve

PatientPop is always bringing on new EMRs and you will have new processes to learn with each one
Take ownership and action to make PatientPop processes better. We have big goals to hit and we cannot get there by continuing to do more of the same
Ensure documentation of integrations is up to date and collaborate
Contribute feedback during meetings regarding current issues and areas of efficiency improvement for future integrations

Hustle and drive results

Hunt for practice activations opportunities and maintain consistent phone outreach to eligible customers
Effectively organize and manage your active leads by consistently following up to get the right contact at each practice scheduled for a call
Balance multiple projects and ensure accurate completion of activations tasks
Drive results under pressure as processes evolve

You will stand out with:

A thorough understanding of the principles of best EMR practices
Knowledge/Experience in a medical practice with one or more of the following: Athenahealth, Dentrix, Greenway, Allscripts, AdvancedMD, Eaglesoft, eClinicalWorks, ChiroTouch.
PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at

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