Chemonics seeks an Operational Excellence Director to work with all Global Supply Chain (GSC) functional teams to lead supply chain process improvement initiatives for HIV/AIDS, anti-malarial, and population and reproductive health commodities. We are looking for individuals who have a passion for making a difference in the lives of people around the world.
Identify and document best supply chain practices to serve as the basis for continuous project and process improvement initiatives
Design, implement, and document globally mutualized processes, systems and metrics aimed at continuous improvement
Develop, implement, and suggest process improvements for relevant country supply chains
Create key objectives and performance metrics for efficiency, productivity, and quality standards
Optimize the use of manpower, standard time, material, equipment and energy to ensure objectives and measurements are achieved
Solve problems in the relevant pharmaceutical supply chains as defined by the priorities set by the GSC Director
Ensure process improvement consistency with other global supply chain and global collaboration teams throughout the project
Manage audit programs and ensure that systems and processes are meeting key performance metrics
Direct and monitor the implementation of process improvement changes and ensure they are robust, sustainable and meet performance metrics
Responsible for proposing solutions to requests for business process improvement and analyzing requests to determine the best course of action utilizing organizational development and business process improvement methodologies
Lead continual improvements efforts throughout the office, including reviewing suggestions and assigning them to designated process leaders for action and, if appropriate, summarizing findings, and documenting and reporting on trends
Draw on industry best practices in ISO 9001, Six Sigma, and other established methodologies to support improvement interventions within the project
Supervise, mentor, and evaluate Operational Excellence staff, communicating clear performance goals and standards, offering regular performance feedback and prompt resolution of problems, and time and opportunity to grow and develop in key competency areas
Bachelor’s degree required, in Business Administration, Management Systems, Engineering Process Management, or other relevant field of study
Minimum 8 years of experience managing supply chain process improvement initiatives; experience with HIV/AIDS, family planning, and/or malaria programs preferred
Experience implementing programs in low-resource settings
Proven ability to create efficiencies and lead operational transformation in large, complex, global public health programs
Demonstrated technical knowledge, experience, and aptitude in organizational development, including business process improvement, management systems, organizational design, and/or organizational capacity building
Experience with ISO 9001:2015 certification, HICD, Lean Six Sigma, and/or other organizational capacity development tools required
Experience interacting with senior US and foreign government officials
Knowledge of maintaining robust strategy in collaboration with process improvement activities that fit within the overall supply chain improvement program
Ability to solve complex technical, managerial or operational problems and evaluate options based on relevant information, resources, well-rounded experience, and knowledge
Demonstrated leadership, versatility in approach to people and process management, and integrity
Excellent interpersonal, written, and oral communications skills; proven diplomatic and public relations skills
Demonstrated ability to communicate clearly and concisely both orally and in writing
Willingness to travel and work abroad a minimum of 4-8 weeks per year
Demonstrated leadership, versatility, and integrity
Fluency in written and spoken English required; proficiency in a foreign language of USAID-supported countries desirable; knowledge of French, Spanish, or Portuguese preferred
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