Optage Intake Service Coordinator

Roseville, OHIO | 13 days

Job Summary


Job Description


Optage Home and Community Based Services, a division of Presbyterian Homes & Services is seeking an Intake Service Coordinator to join its team.

 

This is a full time benefit eligible position reporting to the Optage Administration and clinical management designee.  They will work collaboratively with Optage staff, site and community staff, and supporting outside agencies as designated and according to the focus of their activities. Hours are flexible and must be adjusted according to the needs of the customer. Some evening and weekend hours may be required.

 

Presbyterian Homes and Services offers a variety of competitive benefits including Health and Dental insurance, continuing education scholarships, and great opportunities for growth.

 

Consider joining our team in providing compassionate high quality care and services within a caring Christian environment.

 

 



The Intake Service Coordinator is responsible for performing the new patient intake procedures and responsible for identifying appropriate candidates for services.  This is a part of the complete intake process for Optage service lines.

 

This includes but is not limited to initial fax, email or phone call from the customer, best first impressions, discovery of the customers needs, gathering client orders, setting up the next steps and securing the end result that the customer was looking for. The Intake Service Coordinator is responsible for the provision of complete and accurate client information for all service lines. This includes getting information to the clinicians in a timely manner, prior to admission, to ensure a successful admission for each client, that is consistent with regulations, and meets each client’s specific needs. Providing excellent customer service and public relations is also needed to assist in the maintaining efficient operations within Optage. Responsibilities include data entry, database records management, and other duties as assigned.

 



 

  • Experience in homecare, hospice, senior housing, or health care related environment.
  • Previous customer service experience required.
  • Must have flexibility, personal integrity, and ability to work effectively with clients, residents, coworkers, family members, visitors, and the general public.
  • Must be able to work independently and with minimal supervision.
  • Demonstrated computer proficiency including Microsoft Office and other common computer programs.
  • Must be able to use lead management software, maintain detailed accurate up to date confidential records.  
  • Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
  • Must be good at developing and building relationships, excellent first impressions, presentations of service lines, and securing the customers services needed.
  • Must understand the basic principles of marketing and sales.
  • Demonstrated compatibility with PHS's mission and operating philosophies.

  • Demonstrated ability to read, write, speak and understand the English language to communicate with all customers. 


  • Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a non-profit, faith-based organization providing a broad array of high quality housing choices, care and service options for older adults. 6,400 employees serve 25,000 older adults through 45 PHS-affiliated senior living communities in Minnesota, Wisconsin and Iowa, and through Optage® home and community services. Established in 1955, PHS has earned the reputation as an innovative leader concerned with promoting independence, vitality and well-being for those they serve.


    We believe employees are the most important resource in our ministry and we are committed to an environment where employees are valued and empowered to make a difference. With a strong commitment to grow our employees from within, the development opportunities with us are virtually unlimited. We offer competitive wages, opportunities for advancement, ongoing training, and incredible benefits like education assistance and nursing loan forgiveness.


    If you have a desire to honor God by enriching the lives and touching the hearts of older adults, consider answering the call and join our team.

     

     

     


    PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.



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