OR Scheduling Clerk - Grade 6

Santa Rosa, CALIFORNIA | 26 days

Job Summary

Santa Rosa
Kaiser Permanente

Job Description


Under general
supervision, uses an electrocardiograph to record variations in the action of
the heart muscle for use in the diagnosis of heart ailments in an in-patient or
out-patient setting.  Prepares graphs and reports.  Performs various
related functions including clerical duties and maintaining equipment.
Responds to emergency situations as required.

Essential Functions:

- Analyze master
schedules to determine accuracy and appropriateness.

- Create, modify and
maintain profiles.

- Create and maintain
daily patient appointment schedules of TPMG physicians and non-physician
providers adjusting time segments in the PARRS II system indicating clinic time
and non-clinic time.

- Cancel, reschedule and
notify patients of appointment changes (if dept. policy).

- Create & maintain
master schedules, physician and non-physician work sheets in Microsoft Word
and/or Microsoft Excel.

- Secure, compile and
report statistical data.

- Participate in
intradepartmental meetings and act as liaison with appropriate personnel.

- Promotes service
through the client's eyes and using good judgment to serve clients promptly,
competently and in a friendly manner.

- Verifies and makes
corrections to the Master Schedule.

- Coordinates all the
surgeons' schedules in the main operating room, Out- Patient Surgery Center and
the Clinical office visits, determines the on-call surgeons' schedules, and
determines the blocks and holds for each surgeon as necessary.

- Make necessary
adjustments to the clinical and operating room schedule for the emergency
procedures/surgeries.

- Arranges for the
assisting surgeons for emergency procedures/surgeries.

- Coordinates radiology
procedures with the operative room.

- Coordinates private (non-Kaiser)
surgeon schedules with the operating room along with anesthesiologist requests.

- Interviews each
patient for his or her pre-operative visit.

- Assures that the
patient understands the surgery and the pre-operative
laboratory/radiology/blood bank instructions necessary to the surgery.

- Provide members with
information regarding Advanced Directives, State Disability, surgical co-pays,
and directs them to the appropriate resources.

- Coordinates blood
donation procedures with the Red Cross.

- Process all the
necessary paperwork related to the surgery.

- Must be able to
interpret and facilitate the surgeons' needs in an accurate and timely fashion.

- Verifies patient
medical coverage prior to the surgical procedure.

- Coordinates all
surgical supplies and pre-operative materials (implants, tissues, collagen
injections and surgical equipment) necessary to the surgical procedure.

- Arrange for Nuclear
Medicine testing.

- Facilitate all
non-emergent medical transport (ambulance) across campus from OPS to Radiology.

- Coordinates and
arranges for pre-post educational classes regarding surgery and its
impact/effect on the patient.

- Coordinates
comprehensive anesthesia pre-operative evaluation for high-risk patients.

- Utilizes Health
Connect for scheduling cases, tracking surgical information and messaging the
patient/physician/staff.

- Monitors FDBL's weekly
for all surgeon's under your scope

- Make changes to
department and provider schedule profile templates.

- Construct profiles to
include patient arrival times, provider station locations, varied booking
authorities, and appointment type conversions.

- Create and modify
facility provider list, facility activity list, and department and provider
identification numbers. -Prepare providers' medical appointment schedules.

- Assess impact of
provider voluntary time off requests based on facility appointment needs. 

- Modify/adjust
providers' schedules.

- Review appointment supply
and demand by month and day of week; monitor appointment supply and make
modifications in provider-s schedules as requested; release demand-based
template options based on providers' clinic availability.

- Provides Department
Chief of cancellation requests and schedule impact.

- Contacts Call Center
Teleservice Representative with list of canceled patients; coordinates with
local Teleservice team to rebook provider driven appointments pursuant to
guidelines.

- Use PC-based tools to
adjust provider schedules and appointment supply

- Identify ways to
improve systems/processes.

- Assist with
implementation of new automated systems

- Collect pertinent
input data from appropriate sources; code and enter data into automated
scheduling system.

- Work collaboratively
with members and staff across all service lines.

- Function as a team
member to achieve Organizational, Departmental and Call Center
objectives. 

Support the
Organization's, Department's, and Call Center's Customer Service Philosophy.

- Identify ways to
improve customer service.

- Assist staff to
resolve problems and complaints.

- Meet with supervisor
to identify educational needs and develop personal goals

- Perform other duties
as required.

- Complies with
department and regulatory standards with respect to: training and development,
communication, management of work, and safety

- Promotes cost
containment through economical utilization of resources.

- Willingness to work in
a Labor Management Partnership environment required


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