Req ID: 97940
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Release Manager to join our team in San Francisco, California (US-CA), United States (US).
Platform services Tech Initiative Support Consultants (TISC) direct and monitors all activities for large, high risk, technology-based infrastructure projects from initiation to delivery to the customer. TISCs are responsible for implementing Digital Channels code updates to Production environments. Implementations require adherence to change management and audit compliance for all documentation and install deliverables including formal implementation plan, change records through Remedy, as well as issue reporting in the 5why model. Projects and releases cross platforms, applications and business lines. Team member will work with business partners to coordinate Production Support roles and activities in technology concepts, requirements, system design, and project schedules for new systems initiatives.
1. Manage large scale, high risk, technology-based business projects and infrastructure projects. The primary project work includes: Infrastructure technology efforts where the TISC manages tasks for all environments, both preproduction and production for both hardware and software. Efforts can include both physical and virtual infrastructure as well as networking and firewall work. TISCs also manage all the production support deliverables for any scrum team deliverables with impacts to support.
2. Planned Release and install work – Digital Channel functional updates to Production for Fraud authentication and prevention platforms. This includes creating detailed game plans (word doc), coordinating resources for implementation, managing installs via bridgeline and shared chat sessions, ensuring production environment availability both during and after deployment of code. Install administration includes submission of Change Requests through Remedy software.
3. Unplanned Emergency Change Request work (ECR) - This work is for unplanned exception installs and could be to remediate customer impacting Production issues or fast-tracked middleware vulnerability remediation.
7+ years of project/program management experience with focus on software development, IT practices and tools using both SDLC and Agile methodologies
7+ years of Project/Program Manager experience with good hands-on experience as JIRA/Confluence/Kanban.
3+ years of experience with best practices and tools for supporting software engineering improvements and leveraging code quality such as TDD, BDD, static code analysis, build automation, 3+ 3+ years of experience with continuous Integration (CI), Continuous Deployment (CD) and Cloud migration.
3+ years of experience creating documents, scheduling meetings, driving consensus, follow-through to close loops. Relentless in pursuit of objectives and fulfillment of overall technology enabler vision, but willing to listen, adapt, learn, and flex.
- Bachelor’s Degree or equivalent combination of education and work experience
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Consulting, Program Manager, Manager, Cloud, Middleware, Technology, Management
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