Project Coordinator - 61557

MetroPlus Health Plan provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus’ network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life. 

Position Overview 

The Project Coordinator for the PMO will be responsible for the overall administrative operations of the Project Management Office. The position is responsible for the project coordination of all projects and implementations that are managed by the PMO. 

• Communicates project initiatives and tasks to team members and project team members clearly and regularly. Confers with stakeholders, business owners to outline work plan and to assign duties, responsibilities, and scope of authority. 
• Responds to feedback and status reports from the project team and to revise the project tasks and/or timeline as necessary
• Updates PPM system in SNOW when needed
• Works with project team members on specific projects to set meaningful performance objectives; sets specific performance goals and identifies measures for evaluating goal achievement
• Create and maintain Policies and Procedures and workflows that solidifies processes of how the PMO works across the organization and within the PMO department. 
• Monitor project progress by tracking activity; resolving problems; publishing progress; recommending actions.
• Prepare technical and operational reports by collecting, analyzing, and summarizing information and trends.
• Contribute to team efforts by accomplishing related results as needed.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

• The ideal candidate must possess excellent writing and verbal skills
• Be well versed in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Access.) 
• Excellent analytical and problem-solving Skills
• Ability to analyze, evaluate and construct accurate and efficient process solutions to business problems
• Ability to work in a team
• Ability to understand business needs
• Ability to work independently with little supervision
• Knowledge of NYC HMO operations preferred.
• Experience with NYC and/or HHC policies and procedures
• Bachelor’s degree 

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication