retail technology product manager, Starbucks Technology - Seattle, WA

Seattle, WASHINGTON | 4 months
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Job Summary


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Job Description

retail technology product manager, Starbucks Technology - Seattle, WA (
Job Number:
: US-WA-Seattle-Starbucks Support Center 
Starbucks - Project/Product/Program Management

Job Summary and Mission  
If you’ve got what it takes to help reimagine the store technology ecosystem for one of the most iconic brands in the world, we’d like to talk to you. 
As a Retail Technology Product Manager – Starbucks Technology, you will work as part of a small team, focused on introducing new technology innovations into stores and optimizing their performance.  To be successful, the product manager must have technical acumen and a passion for delighting product users with simple solutions, engaging experiences and tech that stands up to the rigors of our store environments.  This role contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of assigned technology products used in retail stores, including digital music and signage technologies, beacons and sensors, or core POS and payment hardware.   The product manager is responsible for engaging with business teams, other technology teams and vendors to assess technology options to meet business needs, oversee product selection and support successful deployment into stores under the direction of the manager.  
You will be looked to for technology guidance and be considered the technology expert, so a cool demeanor and wide range of knowledge in all aspects of retail technology hardware products is critical. So if you believe, like we do, that a cup of coffee can change a life and change our world, come check us out and help us deliver that same amazing experience to our customers around the globe. 
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities 
  • Responsibilities and essential job functions include but are not limited to the following: 
  • Manages product planning and development through day to day collaboration and decision making with a cross-functional team including architects, engineers, developers, designers and business or subject matter representatives
  • Designs and drives usability studies to inform product requirements and influence product design and experience
  • Defines and analyzes metrics that measure and benchmark product success
  • Recommends and plans innovative products and features
  • Drives optimization and process improvements between product, design, site management, and engineering teams
  • Holds engineering team accountable to agreed upon processes and schedules
  • Maintains product backlog and leads regular prioritization with business unit owners, stakeholders and leadership 
  • Manages product defect backlog, determines priority of defects and ensures assignment to appropriate team
  • Works with larger product management organization to align on vision, strategy and roadmap
  • Ensures relevancy of product across international regions and brands
  • Monitors marketplace for new product innovations, competitors, and emerging technologies
  • Creates business case for new technologies and leads evaluation / proof of concept efforts  

Summary of Experience
  • Progressive experience in managing a retail technology hardware products (5 years)

Required Knowledge, Skills and Abilities 
  • Experience working in a high capacity, highly scalable distributed computing environment
  • Ability to build strong relationships and influence others across the organization and with external vendors
  • Ability to balance multiple priorities and meet deadlines
  • Effective in dealing with ambiguity
  • Consistently uses communications skills to influence outcomes
  • Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization 
  • Experience with point of sale architectures (POS), core POS hardware and critical adjacent processes
  • Understanding of Windows OS client / server environments and configuration management
  • Knowledge of storage systems, disk imaging technologies, and methods for hardening and securing technology
  • Basic understanding of internet and network standards 
  • Understanding of high availability hardware and database systems
  • 5+ years experience in retail hardware product management
  • 5+ years experience in requirements and analysis / design, preferrably related to POS and drive thru solutions 
  • 2+ years experience leading selection of new products or driving strategeies from conception to implementation
  • Bachelor’s degree or MBA preferred and/or equivalent experience in product management

Core Competencies

Achieving Results
  • Your accomplishments, outcomes, and impact, relative to goals.

Living our Mission and Values - Behaviors that demonstrate Our Mission and Values
  • Creating a culture of warmth and belonging, where everyone is welcome.
  • Acting with courage, challenging the status quo and finding new ways to grow our company and each other.
  • Being present, connecting with transparency, dignity and respect. 
  • Delivering our very best in all we do, holding ourselves accountable for results. 

Helping Others Succeed - contributing to the success of others, beyond your role.
  • Connecting across Starbucks.
  • Sharing and working together.
  • Leveraging and learning from each other.

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

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