Service Operations Center (NOC) L2 Engineer

Phoenix, ARIZONA | 19 days

Job Summary

NTT Data

$70,881 Average salary of similar jobs | Check Salary...

Job Description

Req ID: 97816 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Operations Center (NOC) L2 Engineer to join our team in Phoenix, Arizona (US-AZ), United States (US).

Position Requirements and Responsibilities:

The SOC/NOC L2 Engineer may support multiple Cloud Services Delivery Non-Hosted accounts, working with a team of NTT DATA engineers across L1, L2 and L3 skillsets along with the NTT DATA PMO team. A SOC/NOC L2 Engineer is critical to customer service and contract SLA's. They will be the first or second-point-of-contact for customer end users or technical teams. Following standard operating procedures (SOP’s) and Knowledge Base (KB) articles, the L2 Engineer drives towards remediating issues as quickly as possible, if not they'll escalate to the L3 teams for assistance based on SLA’s.   


The Service Operations Center (NOC) Level 2 Engineer is responsible for NOC support of proactive monitoring, service requests and Incidents. This relates to all technology supported (e.g. servers, networks appliances, workstations, printers, messaging, etc.) and vendor specific hardware based on the individual accounts supported by the US-based SOC/NOC team. The SOC/NOC provides a continuously operating 24x7x365 contact call-center for specific accounts. The SOC/NOC maintains a trouble ticket database and information on all customers, vendors, and supported CI's (configuration items) in a database and NTT DATA SharePoint site along with appropriate customer repositories.


This role may involve working after-hours and weekends depending on assigned shift and customer requirements. Must be able to support highly available 24/7 SaaS customer environments.  NTT DATA supports multiple clients whose environments are dynamic requiring the NTT DATA engineering teams to ensure stability and scalability of the environment. 


Basic Qualifications:

• Minimum 2-4 years experience in a Service Desk environment in resolving customer issues on server, network appliance, computer, and other personal devices
• Experience in a NOC, IT or ISP environment; Solid knowledge on Service Desk / Incident Management concepts and procedures
• Minimum of 1-3 years Linux OS sysadmin experience
• Minimum of 1-3 years Windows OS sysadmin experience


The candidate must possess the following personal characteristics:

  • Strong interpersonal skills – specifically verbal and written skills, telephone skills, active listening and client-care skills
  • Proficient in email communication , able to write professional emails communications to end users and customers
  • Ability to work remotely with little supervision





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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Nearest Major Market: Phoenix

Job Segment: Developer, Consulting, Database, Linux, Sharepoint, Technology

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