Systems Engineer

Full Time | Charlotte, NORTH CAROLINA | 9 months
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Job Summary

Full Time
Bank of America

Job Description

Job Description:

Technology Infrastructure:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Description:

Systems Engineer who supports multiple systems through maintenance, modification and problem resolution.  Manages daily tasks, supports small projects independently and large projects as part of a team.
• Provide 7 x 24 Incident and Problem Management support of GBAM MFT / Managed File Transfer Platforms.
• Supports Operations and other support teams to adopt alliance to ITIL standards based methodology.
• Working  knowledge of all components of applications; infrastructure systems; middleware; and multiple backend database technologies
• Represents Stability Services to partnering organizations
• Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management
• Management and co-ordination of all activities necessary to identify root cause, initiate resolution of problems, identify preventative actions and Requests for Change Reporting
• Participate in the Problem Management process
• Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.
• Ensures that senior technical and business management is sufficiently informed as to volume, impact and cost of problems
• Keeps current with emerging technologies and lead implementation efforts as applicable.
• Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)
• Collaborate on projects across numerous partnering organizations including application development, architecture, Release Management, Technology & Infrastructure Services.
• Support small and large  projects, programs or processes with significant business impact involving cross-functional teams. 

Required Job Skills:

• Experience with IBM Sterling Control Center and other MFT / Managed File Transfer products (Connect:Direct, Secure+, File Agent, NDM, etc.)
• Experience with Unix / Linux / Windows scripting, Perl, Shell and/or Python language, Bladelogic, Citrix, Apache.
• Experience with Automation tools:   Bladelogic, Ansible, Autosys, AO, etc.
• Must have experience in a global application support model
• Must have experience leading teams with various technical expertise
• Strong leadership qualities: must have strong people skills, communications skills and have the courage to do the right thing.
• Must be hands-on and involved with the day-to-day technical details.
• Self-motivated with a positive attitude
• Strong analytical, problem-solving, and troubleshooting skills
• A collaborative attitude is essential to the job.
• File Transfer Knowledge( FTP / SFTP/CD / AS2 ).

Desired Job Skills:

• Experience implementing and maintaining distributed system software
• Excellent oral and written communication skills (English)
• Can interact and provide support to our internal and external customers effectively
• Exhibit strong teamwork skills among team members and business partners
• Demonstrates a strong sense of urgency and takes ownership to accomplish tasks, solve problems and produce results in a timely and accurate manner
• Knowledge of API/ Webservices (MuleSoft and DataPower) , SQL / PSQL , Stored procedures
• Network Concepts (Firewall, Proxy, Load Balancing);
• Excellent Knowledge of Monitoring Tools such as Splunk, AppDynamics, Tivoli, 

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