Technical Sales Service Representative, Consumer Mills - United States

Virginia, NEBRASKA | over 1 year
This position may have expired!

Job Summary

Rock Tenn Company

Job Description

Position will be based at one of our consumer paperboard centers in St. Paul, MN, Evadale, TX, Demopolis, AL, Covington, VA or Columbus, GA


Career Opportunity


Provides technical assistance to Westrock’s Packaging business segment and its customers.    This assistance includes emergency troubleshooting calls (on-site and by phone), conducting plant audits, account maintenance, training, and other customer requested technical services.  This individual will have strong information gathering and communication skills, bringing market knowledge from the field back into the organization improving delivered value to the customer. Possesses and applies a broad knowledge of principles, practices, and procedures of packaging industry. Has ability to work independently and complete difficult assignments. Assignments are broad in nature, requiring originality and ingenuity. Significant travel required, including some potential international travel, and at times on weekends.


How You will impact WestRock

  • Provide on-site and remote customer services including commercial start ups, troubleshooting, training, and account maintenance visits
  • Provide accurate and timely service, audit, quality, and technical consultation.
  • Assist sales force by making proactive calls and delivering value propositions
  • Provide support and assistance for engineering/design   improvements and changes.
  • Support innovation projects including trial coverage at the mill and/or customer’s sites.
  • Assist in process improvement projects both internal and external.


What You need to succeed

  • Bachelor’s degree in technical discipline strongly preferred
  • Field service and professional work experience of 5+ years
  • Knowledge of and adherence to safe work practices
  • Strong interpersonal skills
  • Knowledge of the packaging industry
  • Knowledge of paperboard quality characteristics
  • Experience in offset, flexo, and gravure printing processes and equipment
  • Experience with sheeting processes and equipment
  • Experience with die cutting and folding /gluing processes and equipment
  • Strong verbal and written communication skills
  • Basic statistical, spreadsheet and word processing skills
  • Analytical skills such as six sigma or lean manufacturing would be beneficial
  • Extensive travel (>60%) with some nonstandard work weeks/ hours.
  • Supervisory experience with a printing or converting operation a plus

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