User Experience Spec.

Detroit, MICHIGAN | 8 days

Job Summary

Quicken Loans

$78,477 Average salary of similar jobs | Check Salary...

Job Description

We’re not only the largest online mortgage lender in America, we’re also the second largest mortgage lender overall – closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past seven consecutive years, 2010 – 2016. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for three consecutive years, 2014 through 2016, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with. 


If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 12 years running, hitting #1 the last four years and we were ranked #5 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2016, remaining in the top-30 for the past 13 years.



  • Conduct UX research and provide analysis and actionable UX recommendations and artifacts
  • Work with product designers to conduct user testing to ensure implemented designs meet user needs
  • Collaborate with project teams from conceptualization to implementation
  • Design flowcharts, wireframes and prototypes for rapid, iterative user interface definition and improvement
  • Help with organization and recruitment needed to conduct user tests
  • Participate in end user research and concept development including contextual inquiries, persona and scenario development and ideation sessions
  • Write, create and execute surveys, including site intercepts


  • Proven track record executing usability studies to evaluate complex problems
  • Organized portfolio including, but not limited to, experience in usability findings, usability design documentation (whiteboarding, wireframing and paper prototyping), usability testing documentation and senior executive summaries and presentations
  • Experience with UX best practices, strategy and research
  • Verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, product owners and executives
  • Ability to understand theories and principles of user-centered design
  • Working knowledge of tools such as Qualtrics, ForeSee and
  • Ability to work in both Agile and Waterfall development environments
  • Ability to work in an open and collaborative environment

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision, and much more
  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more


Why We're Different


Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.


Quicken Loans is an equal opportunity employer.


Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2016 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures experiences and perceptions of consumers who originated a new mortgage, surveyed in July – August 2016. 2016 Servicing based on 7,542 total responses and measures experiences and perceptions of consumers with their current mortgage servicer, surveyed in March – April 2016. Your experiences may vary. Visit​

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