User Research Intern-Graduate (Ben)

Full Time | Pasadena, CALIFORNIA | about 1 month

Job Summary

Full Time
Kaiser Permanente

Job Description


Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Project Description:

We are the User Research team - we work on evaluating the interfaces Kaiser members use every day to manage and improve their health. We engage in discovery and evaluative research methods to support innovating and delivering the best digital experience in healthcare today.

This intern will work heavily on an ongoing rolling research effort, including support with screeners, study design, note-taking, data analysis, and other tasks. There will also be opportunities to try out additional methods and tools that are part of the UXR ecosystem as projects surface throughout the summer.

Essential Functions:

• Contributing to a designated project or initiative to meet a KP business objective.

• Report development and analytics.

• Project management - planning, execution, and measurement.

• Learning new applications needed to complete assignments or support the execution of business objectives.

• Job shadowing in other functional areas.

• Performing additional duties as required.

While COVID-19 continues to be prevalent in our communities, our non-care delivery staff are working on a temporary remote status and anticipate all 2021 interns will be considered remote workers. Candidates must reside in a market where KP is a registered and qualified employer.

Basic Qualifications:


- N/A.


- Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.

- Bachelor's degree required.

License, Certification, Registration

- N/A.

Additional Requirements:

- Aptitude to perform data and process analytics and formulating solutions.

- Working knowledge of MS Word, Excel, PowerPoint.

Preferred Qualifications:

- 3.0 GPA or above

- Advanced analytical and problem-solving skills

- Proven ability to build effective working relationships as well as strong interpersonal skills.

- Excellent verbal and written communication skills.

- Ability to learn quickly and experience producing high quality work in short periods of time.

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