Visitor Experience Specialist

Richmond, VIRGINIA | 20 days | Deadline: 03 Aug 2020
This position has expired. Do not apply!

Job Summary


Job Description


Working Title
Visitor Experience Specialist  
Role Title
PR & Mktg Spec I - 29091  
Job Open Date
07/27/2020  
Job Close Date
Jobs close at 11:59pm EST/EDT.

08/03/2020
Job Type Detail
Definition

Wage Non-Faculty- W-1  
Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)?
No  
Hiring Range
$12.00 per hour  
Agency
VA Museum of Fine Arts (238)  
Agency Website
Click Here to Apply  
Location
Richmond (City) - 760  
Sublocation
 
Position Number
W2008  
Job Posting Number
1068510  
Does this position have telework options?
No  
Bilingual/Multilingual Skill Requirement/Preference
No  
Type of Recruitment
Definition

General Public - G  
Job Type
Definition

 
Pay Band
02  
Job Description
The Virginia Museum of Fine Arts is seeking confident, visitor-centric individuals to join the team as Visitor Experience Specialists. Visitor Experience Specialists support the museum's mission to collect, preserve, exhibit, and interpret art by monitoring the galleries, selling tickets and memberships, and providing information to visitors. They provide excellent customer service to support a welcoming, inclusive environment for visitors and staff. Visitor Experience Specialists will work both in the galleries and at the Visitor Services desk. These are non-exempt positions without benefits, scheduled to work up to approximately 27 hours per week on average and up to 1,450 hours annually (May 1 ? April 30). Duties include, but are not limited to: Monitoring the galleries and assisting visitors with questions, directions, or other instructions. Selling tickets and memberships. Taking tickets and distributing mobile devices for exhibitions. Gathering visitor feedback. Responding to inquiries in person, over the telephone and via email. Assisting with museum closing or evacuations; and reporting any safety or security incidents.  
Minimum Qualifications
Must be able to handle a wide range of customer service issues and work confidently and courteously with museum staff and the public. Must be able to work effectively in both fast-paced and slow-paced environments. Demonstrates outstanding interpersonal and oral communication skills and the ability to manage conflict independently. Prior experience working directly with the public in a customer service, hospitality, or sales role. Prior experience with Point of Sale and/or Customer Relationship Management systems. Prior experience processing sales in cash and credit, and reconciling daily sales.  
Preferred Qualifications
Prior experience working in public-facing roles. Prior experience working in museums, cultural organizations, retail, tourism or hospitality.  
Special Requirements
Selected candidates must pass a criminal history background check.  
Special Instructions to Applicants
 
Optional Applicant Documents
Resume
Cover Letter
 
Required Applicant Documents
 
Contact Information
 
Name
 
Phone
804-340-1485  
Fax
 
Email:
 
AAEEO Statement
 
Address:
 

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